Your details, kept simple.
Last updated 29 September 2026
This policy explains how Rafi Frames ("we") handles information when you use dubaiframes.com or contact our shop in Karama Shopping Complex, Dubai.
What we collect
- Quote requests. The quote form asks for your name, mobile number, email (optional), what you want framed, its size and any notes. If you press Submit request, these details are emailed to the shop through our email delivery provider, Resend. If you choose Copy to email or Send on WhatsApp, the form only prepares the message and you send it yourself from your own email or WhatsApp. The website does not keep a copy of the form.
- Messages and calls. If you WhatsApp, call or email us, we receive the details you choose to share, including photos of items to be framed.
- Analytics. If you accept analytics, we use Cloudflare Web Analytics, which counts visits without cookies and without building a profile of you. If you decline, it does not load.
How we use it
Only to reply to your enquiry, prepare quotes, complete and deliver your order, and improve the website. We do not sell your information or use it for third-party advertising.
Who we share it with
Service providers that run our communications and website (WhatsApp/Meta, Google for email, Resend for delivering quote-form emails, Cloudflare for hosting and spam protection), and a delivery driver when you book pick and drop-off. Each receives only what is needed.
How long we keep it
Enquiry and order details are kept for as long as needed to serve you and meet UAE record-keeping requirements, then deleted.
Your choices
You can ask us to see, correct or delete the personal information we hold about you, in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021). You can change your analytics choice at any time by clearing this site's data in your browser.
Contact
Rafi Frames, Karama Shopping Complex, 33 B St, Dubai, UAE.
Email: [email protected] · Phone: +971 50 166 6972